Support for All

“Support for All” will involve designing, building and delivering a hub to securely host data on customers in vulnerable circumstances

Led by: Northumbrian Water

Partners: Accenture PLC, Consumer Council for Water, Microsoft PLC, Ordnance Survey Limited,UK Power Networks, Cadent Gas Limited, Northern Power Grid, Northern Gas Network, Thames Water Utilities Ltd

“Support for All” will involve designing, building and delivering a hub to securely host data on customers in vulnerable circumstances – when submitted once, the data can then be shared with other relevant utilities. Each utility company has Priority Services Registers of customers requiring additional support, and customers must currently register with each utility separately – inaccurate data means additional support isn’t always offered. The new solution allows customers to ‘tell us once, informing all relevant utility companies of the support they need. The aim is to develop a pilot of a working model, implement this at a regional level and then scale nationally.

‘Supporting our customers, especially those in vulnerable circumstances is at the heart of what we do. Delivering this project will ensure customers get the help they need from their other utility providers at the time they need it most. We are incredibly proud that this project has been granted funding’. – Claire Sharp, Customer Director at Northumbrian Water

The second phase of the project is being supported by further funding from the Water Breakthrough Challenge 4: Catalyst Stream; read more about Support for All 2 here.

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Resources:

For more information on Support for All, take a look at the following resources:

• Read the case study from July 2023
• This project was featured in the Supporting water-efficient communities Learning Report