Amount awarded: £1,849,851
Led by: Northumbrian Water
Partners: Accenture PLC, Affinity Water, Anglian Water, BU-UK, Cadent Gas Ltd, Consumer Council for Water, Dŵr Cymru Welsh Water, ICOSA Water Ltd, Microsoft PLC, Northern Gas Networks, Ordnance Survey, Southern Water, Thames Water, UK Power Networks Ltd, United Utilities, Virgin MediaO2, Wessex Water, Yorkshire Water
Support-for-All will be a national, secure, cross-sector platform sharing Priority Services Register (PSR) and other vulnerability data between water, energy, telecommunication and support organisations, ensuring a better experience for vulnerable customers. Supporting a ‘tell-us-once’ approach and utilitising enhanced matching, customers will receive consistent and accurate support across their utility services.
“The success of our “Support For All” pilot proved that by energy and water working together, thousands of additional customers can get the help they need. We’re extremely proud further funding has been granted, ensuring customers in vulnerable circumstances benefit from energy and water support across the whole of England.” – Mark Wilkinson, Head of Income, Northumbrian Water
This initiative builds on the Breakthrough 2 funded project, Support for All.
