Water Quality As A Service Treatment 2 Tap

Water Quality As A Service Treatment 2 Tap

Led by: Northumbrian Water

Partners: Siemens, The University of Sheffield, Dwr Cymru Welsh Water, South East Water Limited, Scottish Water, Anglian Water Services Limited, Intelisys Ltd, Syrinix Ltd, AdvizzoLtd and Bunt Planet SL

Treatment-to-Tap will demonstrate a step-change in the management of the water quality (WQ) for customers. By the end of the project, Northumbrian Water will be operating Europe’s largest integrated network of WQ and leakage management sensors and analytics software. Managing WQ is an increasing challenge due to ageing networks serving a growing population. This new behavioural science research will assess how best to engage and support customers when real-time WQ insight is available – meaning water company operations will be more intimately connected to customers than ever. A consortium of five water companies will all input to define and validate best practice on how new insights can be built into proactive operations. A new business model template will then enable all water companies to see how they can share risk and scope with the supply chain to deliver at scale and pace for the least cost and best service to the customer.

“Assuring good water quality for our customers is crucial. This innovative project will give us new insight and visibility of water quality as it travels from treatment works to customer tap allowing us to proactively meet our customer’s expectations. Northumbrian Water and our partners are making smart networks a reality.” – Keith Haslett, Water Director, Northumbrian Water

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Update from the project (January 2025)

The Project is now in critical validation stage focusing on a number of insights discovered through the project to demonstrate the benefit to water quality management and ultimately customer experience. This includes a particular focus on reservoir mixing, flushing operations and mains conditioning.  Benefits workshops have been held to document and outline evidence to support a wider business case industry wide use.  Our scaling of this as a business model is now developing well following the NWG Innovation Festival sprint in July 2024 and have held several workshops to develop business processes to enable a smooth transition into a business-as-usual environment.